FAQs

• No, after you have initially "signed up" and created your account, simply "sign in" to formed.org by entering your email. You will then need to check your email on the same device for an authentication email.  Going forward, if you don’t log out or clear your cookies, you will remain signed in.

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• Once you have a subscription, which is free through a local parish, or if you purchased an individual subscription, it's easy to sign into Formed!

• Please visit watch.formed.org and click on Sign In (upper, right-hand corner). Enter your email, then check your email inbox for a link to click on, to complete the Sign In process, and begin enjoying Formed.

• Note: If you do not manually sign out of Formed, you will remain perpetually logged in, so that the next time you visit Formed on that computer, you begin enjoying the content. Bookmark the site to make it even easier to get back to Formed.

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• Signing up for Formed is quick and easy.  Just follow the simple instructions below.  

• 1. Go to formed.org/signup

• 2. Search for your parish by Zip Code/ Postal Code. Click on your parish.  

• 3. Register with your name and email address

• 4. Check that email account for a link to begin using Formed

• Please NOTE: We no longer use custom URLs or Parish Codes. The only thing you need is your parish's Zip Code.

• We’ve created a series of videos to guide your parishioners through logging in, signing up, and using the platform. Watch them here.

• Directions to Register, in Spanish are here.

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• Signing up for Formed is quick and easy.  Just follow the simple instructions below.  

• 1. Go to formed.org/signup

• 2. Search for your parish by Zip Code/ Postal Code. Click on your parish.  

• 3. Register with your name and email address

• 4. Check that email account for a link to begin using Formed

• Please NOTE: We no longer use custom URLs or Parish Codes. The only thing you need is your parish's Zip Code.

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• We are happy to assist.  Email your cancellation request to parishcare@formed.org.  Please provide your group name and zip code, and the best phone number to reach you.  You can expect to receive a call from a Formed team member to complete the cancellation.  

• Answer with images: https://help.formed.org/support/solutions/articles/9000213936-how-do-i-cancel-my-subscription

• The steps to cancel will depend on how you initially signed up.

• If you signed up within an Apple iOS or Apple TV app, follow the steps here: https://support.apple.com/en-us/HT202039

• If you signed up within a Google Play/Android app, follow the steps here: https://support.google.com/googleplay/answer/7018481

• If you signed up within the Roku channel, follow the steps here: https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-subscription

• If you signed up with Amazon, follow the steps here: https://www.amazon.com/gp/help/customer/display.html?nodeId=GDT2SXJJ7K49JKYE

• If you signed up on the website, you can cancel your subscription by logging into your account and following the steps below.  

• Note: If you signed up and paid on the website, you can only cancel via the website (and not via apps).

• 1.  Navigate to the settings menu in the top right corner of the screen and select 'Manage subscription'.  

• 2.  Click 'Cancel subscription.'  

• 3. This pop-up will appear. Choose an option and then select Continue.  

• 4. Note that choosing a "Pause" option will put a halt on your automatic renewal for the selected amount of time.  

• 5. If you no longer wish to be charged at all, choose No thanks, I want to cancel, then select Continue.

• 6. You will then see a short, optional survey. To finalize the cancelation, select Cancel Subscription.

• You will see a confirmation window indicating your subscription has been canceled.

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• You will also receive an email confirmation. If you did not receive a confirmation, double-check that your subscription shows as ‘Canceled’ in your settings. When you cancel, your video access will exist until the next charging cycle, but you will not be further charged.

• Note: If you’re unable to see those options on the Purchases settings page or otherwise have trouble managing your subscription, contact us and provide the last four digits of the card currently being charged or the email registered in the account and we’ll be able to help you further.  

• Yes!  We have special pricing packages available for hospitals and nursing homes.  Our Ministry Consultants would be happy to learn more about your mission and facility, to determine how best to utilize Formed for your patients and their families.  Formed can also be used to train your staff in apologetics and Contact us: evangelization. https://share.hsforms.com/1lHSUwlR-TeKfeXwSeTTd8gd69y9

• Yes!  We have special pricing packages available for High Schools.  Our Ministry Consultants would be happy to learn more about your high school, to determine how best to utilize FORMED for evangelizing students and their families. Contact us: https://share.hsforms.com/1lHSUwlR-TeKfeXwSeTTd8gd69y9

• Yes, call our Ministry Consultants to verify your parishes are in a cluster subscription package! Contact us: https://share.hsforms.com/1lHSUwlR-TeKfeXwSeTTd8gd69y9

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• One of our Formed Coaches would be happy to meet with you and the parish leadership team to show you how to get the most out of your Formed subscription! Visit the Coaching page to schedule a free coaching session.

• Visit the webinars page to sign up for upcoming webinars and to review past webinars.

• You can edit your billing information any time on the billing's settings page. Keep in mind, if you subscribed on another platform, such as iOS, Android, or Roku, you would need to update your payment information through the relevant app store.

• Please note that Visa Gift Cards and other kinds of pre-paid gift cards are not supported.

• Image needs to be transferred over: https://help.formed.org/support/solutions/articles/9000213943-how-do-i-update-my-credit-or-debit-card-

• Parishes need to contact parishcare@formed.org..

• Individual subscriptions can follow the steps below:
  The receipt/invoice can be found at the bottom of your confirmation email that we sent when you first purchased/subscribed. You can check that, or contact us if you need it re-sent.

• We currently pre-authorize the amount of $1 with every trial sign up as a way to help us prevent fraudulent activity. This amount will be credited back to your account within a few days as it is only meant to authenticate your credit card at registration. Please note that this hold will always be in USD, so your bank may convert the $1 hold to your local currency.

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• If you signed up on the web and would like a refund:
  Contact us and we will review your request. This is the only subscription type our support team can refund.
• If you signed up on the iOS app or Apple TV, and would like a refund:
  Request a refund through Apple

• If you signed up on the Android app or Android TV, and would like a refund:
  ‍Request a refund through the Play Store

• If you signed up on the Roku app, and would like a refund:
  ‍Request a refund through Roku

• If you signed up on the Amazon Fire TV app, and would like a refund:
  Request a refund through Amazon:

• Short, FREE daily videos by Dr. Tim Gray that reflect on the Catholic Mass readings. Get them straight to your inbox each day for a deeper understanding of the scriptures and a boost to your faith journey!
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  Sign up at daily.formed.org

• To be made available on the internet, some videos require certain territorial restrictions. When this requirement exists on a video you're trying to watch, you will see a message reading:

• "Sorry, video is not currently available in your country"

• If you're seeing this message, it may be because you're accessing the internet through a Virtual Private Network (VPN), or a proxy. These methods can hide your location and will prevent playback from a protected video. If disabling these methods does not resolve the issue, then it's likely that you're trying to access the content from a region that is currently being blocked.

• Yes, visit watch.formed.org. On the top bar, click “Español” and select from movies, parish programs, children’s content, kid’s shows, and more!

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• All FORMED Daily Reflections are CC'd, in addition to some movies.
• Nearly all new content is automatically CC'd
• We are in the process of updating older content to include CC.

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• Yes! These books are then permanently in your app.

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• We want to offer as much content as possible to the parish at large. All parish-based programs (Symbolon, Beloved, etc.) may be shown to the entire parish anytime.  

• Movies on Formed are intended to be enjoyed by individuals and families. Families may gather at someone’s home to watch a movie on FORMED as long as the families are not selling tickets at their door or using it commercially.

• Parishes may not use FORMED for a parish-wide movie night and/or use the movies commercially. If a parish wants to host a movie night, Ignatius Press does offer this outside of the parish Formed subscription. Click here https://www.ignatius.com/promotions/movienights/  to learn more about “Ignatius Night at the Movies.”

• Topic sharing has been removed. In its place we now have trailers that are easy to watch and share, no subscription necessary!

• Each video has a Share to Facebook, Twitter, or Email function.  Below the video you will see a Facebook icon, along with other icons.  You can also use the flyers and other material on the Leader Site to share to your Facebook page.

• Please let us know if you have any additional questions.

• Yes! Now you can create a “My List” of all the great content you’re interested in and go back to it when you’re ready to watch. Once an item is added to your My List, it appears at the top of your main browse page. On any content that you would like to add to your list, there will be a button that says ADD TO MY LIST.

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• Yes! No internet? No problem! We’re excited to now offer offline playback to all Formed users at no additional charge. To utilize this feature please follow these steps:

• 1. Download the Formed App onto your mobile device.  

• 2. Sign into the app.

• 3. An email will be sent to your email account. Follow the instructions on the email to open the app.

• 4. Click on the content you would like to download.

• 5. Click on the Downward Arrow Button on the top of the screen and it will start downloading.

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Our improved search function will help you discover the content you are looking for, making it easier to find our programs, movies, e-books, and audios. Just click the magnifying glass at the top of the page and type in the content you’re looking for.  

https://leaders.formed.org/tutorial-videos/

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• Yes! Leaders.formed.org. Explore Leaders Resources, tutorials, promotional materials and more is at http://leaders.formed.org/

• In addition to your web browser, iOS, Android and TVOS, we now offer Roku and AndroidTV.  

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• Using the Formed Roku channel, you can view the content easily on your TV.

• 3rd generation Roku devices and higher are supported for up to 1080p playback. Roku 4 and higher support 4K playback. Older Roku devices are not supported.

• Follow these steps to log in:
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  • 1. Add the Formed Roku channel to your Roku.
  • 2. Open the Formed Roku channel on your Roku and click SIGN IN. It will give you an activation code.
  • 3. On a different device (computer or phone), visit the Activate page & login (if you are not).
  • 4. Enter the code from the Roku channel and click Activate.
  • 5. The Formed channel should load, and you are all set to watch.

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• Here are the steps to install a tvOS app on your Apple TV if you are already a subscriber:

• Turn on your Apple TV (4th Generation) and open the App Store. Also, be sure that you are running tvOS 11 or higher.

• Search for Formed.

• Install it on your Apple TV.

• Once installed, open the app and click the Sign In button.

• The app will provide you with an activation code.

• On a computer or mobile device, visit the activate page, sign in (if you are not), and enter that code.

• The app will then refresh, and you will be able to watch Formed.

• Note: Our AppleTV app should not be confused with the Apple TV+ app; this is an entirely separate app on tvOS for Apple's original content.

• Adding titles to "My List"

• The "My List" function is located under "Library," which is at the top of the app. As a subscriber, you can add titles to the list by clicking and holding on the title until a new window pops up. That window should allow you to add the title to "My List."  

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• There are a few different methods in how you can watch Formed on the TV, though it may depend on what kind of TV it is for whether it can support the needed features.  

• If you have a smart TV such as Roku, or Apple TV, we have a Formed app that can be downloaded for free in the TV's app store! Once it is found and downloaded, you would follow the instructions for how to log in to your existing account that I have provided below:  

• https://leaders.formed.org/tutorial-videos/ - there is a list of tutorial videos to choose from, one of which specifically addresses Roku.  

• Here is the link for how to have Formed on your TV with Apple TV: https://watch.formed.org/help/articles/apple-tv-apps  

• Here is the link for how to have Formed on your Amazon Firestick:

• https://watch.formed.org/help/using-the-amazon-fire-tv-app/how-do-i-login-on-the-amazon-fire-tv-channel

• If you have a smart TV such as LG or Samsung, we do not have the FORMED app available for their platforms. Fortunately, the best way around this is to log in to FORMED through your TV's internet browser app, just as you would on your computer. If this doesn't work, our last option we recommend is to hook up your computer/laptop via an HDMI cord to your TV, so that you can mirror whatever is playing on your computer, to the TV. For more information, feel free to look through our "Help" section on our FORMED website: https://watch.formed.org/help

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• You can Chromecast videos from FORMED iOS app to your Chromecast device on the same local network.

• Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise. Only external Chromecast devices are officially supported. While there is no comprehensive list of supported and unsupported models, if you provide the model number to our Support team, we are happy to check for you.

• Also, unfortunately, it is not possible to Chromecast from a mobile web browser on an iOS device.  

1. Launch the iOS app and open a video. Tap the screen so that the player controls appear. If you see the Chromecast icon in the lower right of the screen, you will be able to Chromecast the video.

2. Tap the Chromecast icon. You may see a prompt requesting access for the app to your local network. You will need to select OK; if you tap the X, you will not be able to Chromecast and this prompt will not appear again unless you reinstall or update the app.

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3. You can always adjust this setting later by going to your device's Settings, scroll down and select FORMED, and toggle the Local Network setting.

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4. Once you are successfully Chromecasting, the video will appear on the screen. On your iOS device, you will see ‘Chromecast’ where the video normally appears.

• 5. To pause, fast forward, or rewind, tap the phone screen and use the player controls within the app.

• 6. Note: When Chromecasting, you will not be able to use the player controls that appear on your iOS device's lock screen. You would need to unlock your phone and use the controls within the app.

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• 7. To disconnect from Chromecast, tap the Chromecast icon within the player, then tap Disconnect from Device in the menu that appears.

• Control captions when casting

• Captions, if available, can be controlled directly within the player in the app when you are casting. They cannot be controlled on the TV screen.

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• It's easy with email authentication! First, you open your email account on the new device. Then open formed.org and select "sign in" in the top right. Then type in your email address and go check your email which will contain a new email with a button to click to confirm. And you're in! Watch tutorial video, here.

• Answer with images and videos here: https://help.formed.org/support/solutions/articles/9000213940-how-do-i-turn-on-subtitles-

• Turning on subtitles varies slightly depending on how you are watching videos. Note that subtitles may not be available on all videos so if you don't see the options described below, it's because there are no subtitles available for that video. Conversely, if you see subtitles and do not have the option to turn them off, that's because they are part of the video itself and cannot be disabled.

• Computer / Desktop Browser

• If subtitles are available, you can select the CC icon in the lower right corner of the player and choose a language:

• iOS & Android App

• If subtitles are available, you can tap the subtitles icon on the bottom right corner of the player and select the language of choice:

• tvOS

• Load the video.

• Swipe down on the touch surface on your remote.

• If available, the subtitle option will appear and a list of the subtitles available will appear below it.

• Select the subtitle option.

• Roku

• Press the Home button on Roku remote.

• Scroll to the Settings option and select it.

• Scroll to the Accessibility option and select it.

• Select Captions Mode and select your preferred subtitle mode.

• Amazon Fire Devices

• Select a video to watch and start playback.

• Press the Menu option.

• Select Turn Subtitles On.

• Press Menu again to go back to the video.

• Download subtitles

• If you’ve purchased a video that is available for download from the web, you may also be able to download the subtitles file.

• 1. Visit the video page via   the Browse page.  

• 2. Open the Subtitle Downloads dropdown menu.

• 3. Select which language you want to download and the SRT will begin downloading to your computer.

• 4. You can then use a video player to playback the subtitle file with the downloaded video file.

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Two notes:

• 1. Videos within a subscription or rental are not downloadable via the computer, only via mobile apps.

• 2. Not all videos available for purchase will be available to download. If you do not see a download video button via desktop, they are likely disabled.

When viewing via a desktop browser, the download options are available below the player on the video's page.

1. When on the Browse or Product page, click into the video you want to download.

2. Scroll down on the video page.

3. Click the Video Downloads dropdown below the player.

4. Select the video resolution you wish to download from the dropdown.  

5. It will save to your computer, and you can watch from there or transfer it to other external devices.

• We are happy to assist and can be contacted by email at parishcare@formed.org or by phone at 866-767-3155.

• Purchase guides at Catholic.Market

• Please go to Catholic.market to place an order for any physical products!

• We found that simply downloading a pdf and making copies was not as effective or fruitful of a compliment to Formed programs, as our printed guides.  Our printed guides and journals have shown to be more engaging and rewarding, especially since many will use them as keepsakes or references after viewing the programs.